AV Integration for Homes and Businesses

Westfair TV

1961 Post Road | Fairfield, CT 06824 | 203.255.1671 |Monday-Friday 9-5:30 & Saturday 10-5

Frequently Asked Questions

1.   My Optimum Cable Box is not working, how do I reset it? .

Samsung iO TV™ Cable Box
Scientific Atlanta iO TV™ Cable Box

There are two ways to reboot your Optimum TV cable box:

Option 1

  1. Unplug your cable box from either the wall outlet or the box itself.
  2. Wait 5 seconds and plug it back in. The reboot process may take 3-5 minutes.
  3. During the reboot process, the cable box may display a series of numbers, characters or letters.
  4. When the front panel on the cable box displays “Turn On”, the reboot is complete.
  5. Turn on your TV and cable box. There may be a slight delay while the menu screen loads.

— OR —

Option 2

  1. To restart the cable box, simultaneously press VOL+, VOL- and INFO on front of digital cable box and hold until the cable box shuts down.
  2. Release buttons and the digital cable box will automatically reset. The reboot process may take up to 3-5 minutes.
  3. During the reboot process, the cable box may display a message, series of numbers, characters or letters.
  4. When the front panel on the cable box displays “Turn On”, the reboot is complete.
  5. Turn on your TV and cable box. There may be a slight delay while the menu screen loads.

Still having trouble? Visit the Optimum Customer Service webpage or call Westfair TV Audio at (203) 255-1671.


2.   My RTI Remote Control is frozen or malfunctioning, how do I reset it? .

Please select the type of remote you use:


RTI T1-B+ (No Touchscreen)

RTI T2x (Touchscreen)

Additional Questions? Contact Us »